General Terms and Conditions of Sale

General Terms and Conditions of Sale

These general terms and conditions of sale (hereinafter, the "Terms") govern access to, browsing of and, where applicable, the purchase of products through the website https://opticapalmanova.com (hereinafter, the "Website" or the "Online Store"), owned by Óptica Palmanova.

Placing an order in the Online Store implies full and unreserved acceptance of these Terms, in force at the time of purchase, as well as of the Privacy Policy, the Legal Notice and the Returns Policy. We recommend that the user read them carefully before completing any purchase.

1. Purpose

The purpose of these Terms is to govern the commercial relationships that arise between Óptica Palmanova and the users who purchase products through the Online Store, in accordance with the applicable Spanish and European legislation on electronic commerce and the protection of consumers and users.

Óptica Palmanova reserves the right to modify these Terms at any time. The modifications shall not have retroactive effect on orders already confirmed, which shall be governed by the Terms in force at the time they were completed.

2. Seller identification

In compliance with Article 10 of Ley 34/2002, de 11 de julio, de Servicios de la Sociedad de la Información y de Comercio Electrónico (LSSI-CE), the following details of the owner are provided:

  • Trade name: Óptica Palmanova
  • Owner: Marc Capellà Troyano
  • NIF: 35006995Y
  • Registered address: Avenida de la Playa 12, 07181 Palmanova, Calvià, Illes Balears, España
  • Telephone: 971 68 28 02
  • Mobile / WhatsApp: 633 57 42 25
  • Email: opticapalmanova@gmail.com
  • Website: https://opticapalmanova.com
  • Optical health-care establishment since 1986.
  • Health operating authorisation: 0407001226 (Consejería de Sanidad, Govern de les Illes Balears).
  • Professional membership: optician-optometrist registered with the Col·legi Oficial d'Òptics Optometristes de les Illes Balears (COOIB), affiliated to the Consejo General de Colegios de Ópticos-Optometristas (CGCOO). Membership number: 22221.

3. Description of the products

Through the Online Store, Óptica Palmanova sells exclusively the following products:

  • Sunglasses (non-prescription).
  • Contact lenses and maintenance liquids and solutions.
  • Optical accessories (cases, pouches, cloths, cords, cleaning products, etc.).

3.1. Medical devices and warnings

Contact lenses and maintenance liquids are considered medical devices in accordance with Real Decreto 1591/2009 and the applicable European regulations. The user is responsible for purchasing contact lenses that match a prescription and parameters previously validated by a registered optician-optometrist. Should there be any doubt about the suitability or the parameters of the contact lenses, we recommend consulting our establishment beforehand. The purchase of contact lenses through the Online Store presupposes that the user holds a valid and current fitting and examination carried out by a health-care professional.

3.2. Prescription glasses: sold only by in-person appointment

Prescription glasses are NOT sold through the Online Store. Prescription glasses are a custom-made medical device, manufactured in accordance with each person's individual prescription, and their dispensing requires the in-person eye examination, measurement and fitting carried out by a registered optician-optometrist at our establishment in Calvià.

For this reason, the purchase of prescription glasses requires a prior in-person appointment. You may request your appointment by telephone (971 68 28 02), WhatsApp (633 57 42 25) or email (opticapalmanova@gmail.com). The process includes taking the prescription or verifying the user's prescription, measuring parameters (interpupillary distance, mounting height, etc.) and choosing the frame and lenses.

3.3. Product information and availability

The essential characteristics of each product, as well as its price, are described on the corresponding product page of the Online Store. Photographs, colours and graphic representations are for guidance only and may show slight variations from the actual product for technical display reasons. Óptica Palmanova endeavours to keep the information on the product pages accurate and up to date; nevertheless, in the event of a manifest typographical error in the price or the description, Óptica Palmanova may cancel the affected order, informing the user and refunding, where applicable, the amounts paid.

4. Purchase process and order confirmation

To place an order, the user must follow these steps:

  • Select the desired products and add them to the shopping cart.
  • Review the contents of the cart (products, quantities, prices and taxes).
  • Log in or provide the necessary shipping and billing details.
  • Choose the delivery method and the method of payment.
  • Read and expressly accept these Terms and the Privacy Policy.
  • Confirm the order and make the payment.

Once the process is complete, Óptica Palmanova will send the user an order confirmation email to the address provided. This confirmation will contain the order summary and constitutes the moment at which the contract is concluded. If the user does not receive the confirmation, they should contact Customer Service.

Orders and their confirmation shall be formalised in Spanish.

5. Prices and taxes

All prices shown in the Online Store are expressed in euros (€) and include the applicable Value Added Tax (VAT) in accordance with current regulations. Shipping costs, where applicable, will be shown separately and itemised before the order is confirmed.

The applicable price shall be the one in force at the time the order is confirmed. Óptica Palmanova reserves the right to modify its prices at any time, although such modifications shall not affect orders already confirmed.

6. Methods of payment

The user may pay for their order using the following payment methods enabled in the Online Store: credit or debit card via Shopify Payments and Bizum.

Payment processing is carried out through a secure payment gateway (Shopify Payments and Bizum) that uses encryption protocols. Óptica Palmanova does not store its customers' complete payment card details, which are handled directly by the relevant financial institution or payment service provider. Óptica Palmanova may verify the validity of the means of payment and withhold delivery of the order until payment has been effectively confirmed.

7. Product availability

All orders are subject to product availability. If, once the order has been placed, any product is unavailable, Óptica Palmanova will inform the user as soon as possible and will proceed, as appropriate, to offer a product of similar characteristics and price, to postpone delivery or to refund the amount paid for the unavailable product. In the latter case, the refund will be made using the same means of payment used for the purchase, at no additional cost to the user.

8. Delivery

Óptica Palmanova ships throughout the whole of Mallorca. The user may also opt for free collection at our store located at Avenida de la Playa 12, 07181 Palmanova (Calvià).

  • Carrier: transport agency designated by Óptica Palmanova.
  • Delivery time: 2-5 business days for standard shipping; 1-3 business days for local deliveries in Mallorca.
  • Shipping cost: standard delivery in 2-5 business days from 6,95 € throughout Spain, local delivery within Palmanova for 2,00 € and to the rest of the municipality of Calvià for 3,00 € (free in both cases from 24 €, with a minimum order of 12 €); collection at our Palmanova store is always free.

Delivery times are approximate and are counted in business days from confirmation of the order and payment. Delivery shall be deemed to have been made at the moment the carrier makes the product available to the user at the indicated address, or at the moment of collection in store. The user must check that the package is in good condition at the time of delivery and record any incident, anomaly or visible damage on the carrier's delivery note, also reporting it to Customer Service as soon as possible.

Please note that prescription glasses, as they require an in-person appointment, are not handled as an online shipment; they are delivered at the establishment after the corresponding fitting, in accordance with clause 3.2.

9. Right of withdrawal

In accordance with Real Decreto Legislativo 1/2007, de 16 de noviembre, por el que se aprueba el texto refundido de la Ley General para la Defensa de los Consumidores y Usuarios (TRLGDCU), a user who qualifies as a consumer has a period of 14 calendar days to withdraw from their distance purchase, without the need for justification and without any penalty.

The period is counted from the date on which the user, or a third party indicated by them other than the carrier, acquires physical possession of the goods. To exercise the right of withdrawal, the user may use the model withdrawal form set out in our Returns Policy (Annex B of RDL 1/2007), or make any other unequivocal statement of their decision to withdraw.

9.1. Exceptions to the right of withdrawal

In accordance with Article 103 of the TRLGDCU, there is NO right of withdrawal in the following cases, among others:

  • Products made to the consumer's specifications or clearly personalised, such as custom-made prescription glasses (art. 103.c).
  • Sealed products that are not suitable for return for reasons of health protection or hygiene and that have been unsealed after delivery, such as opened or unsealed contact lenses and opened maintenance liquids and solutions (art. 103.e).

For the full procedure, refund periods and return conditions, please consult our Returns Policy.

10. Legal guarantee of conformity

All products sold by Óptica Palmanova are covered by the 3-year legal guarantee of conformity from delivery, in accordance with Real Decreto Legislativo 1/2007 (TRLGDCU), as amended by Ley 7/2021, de 26 de abril, applicable to purchases made from 1 January 2022.

The consumer must inform Óptica Palmanova of the lack of conformity within a reasonable period from becoming aware of it. In the event of a lack of conformity, the user shall be entitled to have it remedied (repair or replacement), to a price reduction or to termination of the contract, on the terms and in the order of priority established by law. The legal guarantee does not cover defects arising from improper, negligent use or use contrary to the manufacturer's instructions, nor normal wear and tear of the product. This guarantee is independent of and compatible with any additional commercial guarantee that the manufacturer may offer.

11. Customer service

For any query, incident, complaint or exercise of rights relating to their order, the user may contact Óptica Palmanova through:

  • Telephone: 971 68 28 02
  • WhatsApp: 633 57 42 25
  • Email: opticapalmanova@gmail.com
  • Address: Avenida de la Playa 12, 07181 Palmanova, Calvià, Illes Balears

Óptica Palmanova has official complaint forms available to consumers and users, which may be requested at the physical establishment.

12. Applicable law and jurisdiction

These Terms are governed by Spanish law. For the resolution of any dispute arising from the interpretation or performance of these Terms, the parties submit to the courts and tribunals that are competent in accordance with the applicable regulations.

Where the user qualifies as a consumer, the competent jurisdiction shall in all cases be that which corresponds under consumer and user protection regulations, and no jurisdiction other than that of their own domicile may be imposed on them.

13. Out-of-court dispute resolution

For the out-of-court resolution of disputes arising from purchases made online, the consumer user may turn to the Junta Arbitral de Consum and the Direcció General de Consum del Govern de les Illes Balears. We also have official complaint forms available to consumers and users.

14. Partial nullity

If any of the clauses of these Terms is declared null or unenforceable, in whole or in part, by a competent authority, such declaration shall not affect the validity of the remaining clauses, which shall remain fully in force.

Last updated: 20 October 2026